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Privacy Policy

This Privacy Policy describes how South Side (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.south-side.co.za (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

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Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

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1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

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2. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The information collected and used depends on how you interact with us.

In addition to the specific uses outlined below, we may use information collected about you to communicate with you, improve the Services, comply with legal obligations, enforce our terms, and protect the Services, our rights, and the rights of others.

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3. What Personal Information We Collect

A. Information Collected Directly from You

You may submit the following information directly:

  • Contact details: Name, address, phone number, and email address when placing orders.

  • Order details: Shipping address, billing information, order history.

  • Account information: Username, password, and other security-related details.

  • Support interactions: Messages you send when contacting customer support.

B. Information Collected Automatically about Your Usage

We automatically collect certain data ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include:

  • Device type, browser, IP address, and network details.

  • Pages visited and interaction data.

  • Log-in times, click paths, and other usage patterns.

C. Information Obtained from Third Parties

We may receive data from:

  • Shops or marketing platforms that support our website.

  • Payment processors handling your order payments (we don’t store card details).

  • Advertising and analytics partners who may track site engagement.

 

4. How We Use Your Personal Information

We may use your data for:

  • Providing Products and Services: Processing orders, managing accounts, facilitating returns/exchanges.

  • Marketing and Advertising: Sending promotions (if you’ve opted in), personalising offers.

  • Security & Fraud Prevention: Detecting and preventing fraud, protecting our Services.

  • Support & Improvement: Responding to enquiries and improving your experience.

5. Cookies & Tracking

We use cookies to power our Services, improve user experience, and understand site performance. You can manage or disable cookies in your browser, though this may affect functionality.

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6. How We Disclose Your Personal Information

We may share your data with:

  • Third-party service providers (e.g., payment processors, couriers, support platforms).

  • Marketing partners (for promotional purposes, with your consent if required).

  • Affiliates within our group.

  • Legal authorities if required by law or to protect our rights.

  • In connection with a merger, sale, or business transaction.

 

7. Third-Party Websites & Links

Our Site may link to third-party sites. We don’t control their practices, so we encourage you to review their privacy policies before interacting with them.

 

8. Children’s Data

Our Services are not intended for children under 18. We do not knowingly collect personal information from minors.

 

9. Security & Retention of Your Information

We take reasonable measures to secure your data, but no system can offer perfect protection. We retain information only

as long as necessary to fulfill legal or operational purposes.

 

10. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access and correct your data

  • Request deletion or restriction of processing

  • Withdraw consent where applicable

  • Object to processing on legitimate interest grounds

  • Data portability

  • Opt out of marketing communications

To exercise your rights, please use the tools on our Site where available or contact us through our website.

 

11. International Users

By using the Site, you acknowledge that your data may be processed outside your jurisdiction. We will ensure appropriate protections for such transfers.

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